Transport of fragile goods
The goods are packed with regard to their fragility and character. Each parcel leaves the warehouse of GASTRO HOLDING CANDOLA s.r.o. in 100% perfect condition. To successfully submit a claim for damaged or incomplete parcels, it is necessary to follow the procedure below.
Inspection of the parcel upon delivery
The buyer is obliged to thoroughly inspect the parcel in the presence of the driver. The inspection must include:
- checking the integrity of the packaging, tapes and protective films,
- checking undamaged corners, edges and surfaces of the parcel,
- checking for any deformities, punctures or other visible damage,
- verifying the number of parcels or pallets against the delivery note,
- for pallets, checking the completeness of the contents.
If any visible damage or incompleteness is detected, it is necessary to immediately record a specific remark in the driver’s delivery sheet (e.g. “packaging damaged”, “parcel incomplete”, “packaging deformation”, “glass rattling”). Without a written remark in the delivery sheet, compensation cannot be claimed from the courier service.
Damage report and photographic documentation
If possible, complete a damage report with the driver. The buyer keeps a copy of the report.
It is also necessary to take photographic documentation of the damaged packaging and contents. The photographs must show the condition of the parcel at the time of delivery.
Hidden defects
If the buyer discovers a hidden defect (damage that could not be detected upon delivery), they are obliged to:
- inform the sender – GASTRO HOLDING CANDOLA – no later than 24 hours after delivery,
- send photographic documentation and a description of the defect.
Late claims for hidden defects will not be accepted.
Pallet shipments
When receiving a pallet shipment, the buyer is obliged to:
- unpack the pallet in the presence of the driver,
- check the contents according to the delivery note,
- record any remark in the driver’s delivery sheet,
- take photographic documentation,
- inform the sender at info@candola.cz.
If the stretch film is undamaged but the goods inside are damaged, record the remark: “damaged under stretch film”.
Important notice
By signing the delivery sheet without a remark, the buyer confirms that the parcel was delivered complete, undamaged and without defects. Subsequent claims for visible damage or incompleteness cannot be accepted.
Without a written remark in the delivery sheet, compensation cannot be claimed from the courier service.
Processing of claims
All further steps in claiming compensation from the courier service are handled by GASTRO HOLDING CANDOLA. Failure to follow the above procedure may result in the claim being rejected.
GASTRO HOLDING CANDOLA s.r.o. is not liable for any damage arising from failure to follow these procedures and reserves the right to charge costs associated with an unrecognised claim.
All enquiries regarding transport should be sent to info@candola.cz or by calling +420 283 853 242.